Customer Success Manager (Mid-Market)

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. We're seeking a proactive and driven Customer Success Manager (CSM) to join our Commercial Customer Success team.

Requirements

• Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients
• Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup
• Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth
• Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business

Benefits

• Company-wide days off
• Self-Improvement Club with budget towards personal goals
• Professional Development Chats with budget
• Travel Reimbursement
• Personal Travel Reimbursement