Senior Manager, Customer Success Management

At Canto, we're transforming digital asset management and empowering businesses to organize, manage, and distribute their digital assets seamlessly. Join our dynamic team and become part of a culture of continuous learning, open communication, and hands-on impact.

Requirements

• 7+ years in customer success, account management, or related post-sales roles in a B2B SaaS environment.
• 4+ years managing a CS or post-sales team with demonstrated experience building and scaling high-performing teams.
• 1+ years managing people managers or actively developing senior ICs toward management roles.
• Proven track record contributing to GRR and NRR outcomes by connecting adoption and health metrics to retention results.
• Demonstrated experience designing and launching a tiered CS model, including high-touch enterprise programs and a digital-first motion for lower-ACV segments.

Benefits

• Hands-On Impact
• Learning by Doing
• Close-Knit Team
• Open Communication
• Problem-Solver’s Paradise
• Work-Life Harmony
• Growth Opportunities
• Cultural Exchange