Senior Customer Success Manager
PrismicPosted April 2, 2026
Full Time
About the Company
Prismic is designing the future of the web, empowering marketers and developers to create empathic web experiences at scale and with soul.
Job Description
We're seeking a Senior Customer Success Manager to drive the expansion, retention and adoption of a strategic account portfolio within the Customer Success Team. The role involves owning and managing a portfolio of high-value clients, guiding them through every stage of their journey with Prismic, and building strong customer satisfaction and expanding their Prismic usage.
Requirements
- 6+ years in a Senior CSM/Senior Account Manager/Key Account Manager/Expansion Manager/Account Director role
- Strong experience on cross-sell and upsell
- Experience working for a company in our current stage and through its growth ($10M - $50M ARR range, product-led growth, lots of change, and building internal structure)
- Proven ability to drive growth across all markets levels and enterprise accounts
- Strong understanding of trends in digital experience, e-commerce, and content management, with a solid technical aptitude to work alongside developers and technical teams
- Fluent in French (oral and written) is a bonus
- Familiarity with HubSpot CRM and experience working with CMS tools or related technology is a bonus
Benefits
- Latest Macbook
- Budget for home office setup
- English classes for all levels
- Online and onsite yoga classes 3x/week
- Yearly company gatherings
- Relaxed and informal atmosphere
