Customer Advisor
CapitaCape Town, Western Cape, South Africa
Posted February 26, 2026
Full Time
About the Company
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
Job Description
As a Customer Advisor, you will provide excellent customer service, resolve customer issues and concerns efficiently, and work with a team to deliver market-leading customer service and experience. The role involves communicating with customers, identifying their needs, and delivering solutions that meet their individual needs. You will also be responsible for handling escalated customer queries, adapting your approach to vulnerable customers, and working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets.
Requirements
- High proficiency in written and verbal English communication
- Time Management: Balancing multiple tasks efficiently is essential
- Active Listening: Understanding customer queries and questions
- Handle complex issues
- Problem Solving: Quick thinking and resourcefulness are vital
- Communication Skills: Clear and concise communication
- Adaptability: The ability to adjust to different customer personalities and situations is valuable
- Customer-Centric Approach: Putting the customer first is a core competency
- Moderate to Advanced computer skills and system navigation
- Empathy: Provide Solution while showing empathy and genuine concern for your customer
- Conflict Resolution: Handling customer complaints effectively is essential
- Strong analysis skills with a keen eye to identify process improvement opportunities
Benefits
- Competitive Basic salary
- Medical Aid
- Provident fund, Group life, funeral and disability benefit
- Global Colleague Networks
- Community Engagement
- Annual Leave: more than statutory requirements
- International Exposure
- Development and Growth