Customer Advisor
CapitaCape Town, Western Cape, South Africa
Posted October 23, 2024
Full Time
About the Company
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
Job Description
Ensures that customer issues and concerns are answered efficiently and effectively. As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business.
Requirements
- High proficiency in written and verbal English communication
- Time Management: Balancing multiple tasks efficiently is essential
- Active Listening: Understanding customer queries and questions
- Handle complex issues.
- Problem Solving: Quick thinking and resourcefulness are vital.
- Communication Skills: Clear and concise communication
- Adaptability: The ability to adjust to different customer personalities and situations is valuable.
- Customer-Centric Approach: Putting the customer first is a core competency.
- Moderate to Advanced computer skills and system navigation.
- Empathy: Provide Solution while showing empathy and genuine concern for your customer.
- Conflict Resolution: Handling customer complaints effectively is essential.
- Strong analysis skills with a keen eye to identify process improvement opportunities.
Benefits
- Competitive remuneration package
- Shift Allowance
- Weekend Hero Bonus
- Excellent monthly performance bonus of up to 20% of basic salary
- Free door to door transport for evening shifts after 7pm