Customer Advisor

Are you ready to grow your sales career in the telecoms industry? As a Telesales Advisor, you’ll speak with customers daily, handling sales enquiries, upgrades, renewals, plan changes, and retention conversations with new and existing customers.

Requirements

• High proficiency in written and verbal English communication
• Ability to exercise decisiveness when selling products to customers.
• Time Management: Balancing multiple tasks efficiently is essential.
• Active Listening: Attentively understanding customer inquiries, concerns, and feedback is fundamental.
• Empathy: Provide Solution while showing empathy and genuine concern for your customer
• Problem Solving: Quick thinking and resourcefulness are vital.
• Clear and concise communication
• The ability to adjust to different customer personalities and situations is valuable.
• Accurate data entry, note-taking, and order processing are critical.
• Putting the customer first is a core competency.
• Moderate to Advanced computer skills and system navigation
• Objection handling
• Closing techniques
• Negotiation skills

Benefits

• Competitive remuneration package + Incentive
• Performance-Linked rewards: Bonus, 20% of basic salary
• Absence Bonus
• Care Giveaway Fridays: NPS
• Sales incentive: Conversions
• NPS incentive
• Shift Allowance
• Medical Insurance
• Free transport for evening shifts ending at 6:30pm and after