Retention Officer

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Requirements

• Fluent in French and/or German (Italian is a strong plus)
• Understanding of CFD trading, financial markets, and risk
• Analytical and problem-solving ability that connects client behavior, market conditions, and platform usage to uncover what's really driving retention or churn
• Clear communicator in writing and conversation
• Proven collaboration across functions
• Self-motivated and target-driven, but grounded enough to balance commercial goals with doing what's genuinely right for the client
• Comfortable with shift rotation (morning/afternoon) and the rhythm of global trading hours
• Ownership mindset
• Advanced Excel skills (bonus)

Benefits

• Competitive Salary
• Work-Life Harmony
• Generous Time Off
• Employee Referral Program
• Comprehensive Health & Pension Benefits
• Workation Wonderland
• Volunteer Days