The Cascade Hotel Kansas City is seeking a Front Desk Attendant to provide excellent guest service and ensure a positive experience during their stay. This is a key role within the guest services team, requiring strong communication, attention to detail, and a proactive service-oriented mindset. The front desk is the first point of contact for guests and plays a crucial role in guest satisfaction.
Requirements
- Greet and check in guests professionally and courteously.
- Handle guest requests promptly and efficiently.
- Answer phone calls and route inquiries.
- Run shift reports and reconcile daily transactions.
- Accurately execute end-of-day and closing procedures.
- Collaborate with other departments.
- Communicate guest concerns and maintain cleanliness.
- Prepare weekly electronic timecards.
- Willingness to complete drug screen and background check.
Benefits
- Affordable health insurance with employer premium contributions.
- Broad benefits package including medical, dental, vision, accident, critical illness, and life insurance (full-time).
- Paid Time Off (PTO)
- Exclusive travel and lodging discounts at Marriott Hotels.