Front Desk Attendant

The Cascade Hotel Kansas City is seeking a Front Desk Attendant to provide excellent guest service and ensure a positive experience during their stay. This is a key role within the guest services team, requiring strong communication, attention to detail, and a proactive service-oriented mindset. The front desk is the first point of contact for guests and plays a crucial role in guest satisfaction.

Requirements

• Greet and check in guests professionally and courteously.
• Handle guest requests promptly and efficiently.
• Answer phone calls and route inquiries.
• Run shift reports and reconcile daily transactions.
• Accurately execute end-of-day and closing procedures.
• Collaborate with other departments.
• Communicate guest concerns and maintain cleanliness.
• Prepare weekly electronic timecards.
• Willingness to complete drug screen and background check.

Benefits

• Affordable health insurance with employer premium contributions.
• Broad benefits package including medical, dental, vision, accident, critical illness, and life insurance (full-time).
• Paid Time Off (PTO)
• Exclusive travel and lodging discounts at Marriott Hotels.