Caprock Academy is seeking an IT Support Specialist to maintain the integrity of the school's technology systems and provide technical support to staff and students. The ideal candidate will have experience supporting Windows environments, Chrome OS devices, and Google Workspace environments, as well as strong analytical and problem-solving skills.
Requirements
- Serve as the primary point of contact for IT support for staff and students, logging incidents and service requests and resolving issues in a timely manner using established best practices.
- Monitor support requests and recurring incidents to identify trends and recommend long-term solutions.
- Provide technical support and troubleshooting for desktops, laptops, mobile devices, printers, projectors, VoIP phones, and other technological equipment used throughout the school.
- Install, configure, maintain, and troubleshoot computer hardware, operating systems, and software applications used by staff and students.
- Perform routine maintenance and preventative support on technology equipment to ensure reliable operation and minimize disruptions.
- Assist in the administration and support of school technology systems, including Windows Server, Active Directory, Microsoft 365, Google Workspace for Education, and web filtering solutions.
- Support and troubleshoot network infrastructure, including wired and wireless networks, switches, wireless access points, and structured cabling. Experience with Ubiquiti/Unifi is preferred.
- Coordinate with external managed service providers and technology vendors when necessary to support network infrastructure, specialized systems, and major technology projects.
- Manage user accounts and system access, including employee email setup, group management, and removal of access for terminated employees.
- Maintain inventory and asset tracking for school technology equipment and assist with lifecycle planning and replacement recommendations.
- Develop, document, and maintain technical procedures and support documentation to improve troubleshooting efficiency and knowledge sharing.
- Provide guidance and training to staff on the effective use of technology systems, software, and devices.
- Manage and support school printing systems, including printer configuration, service coordination, and ordering supplies.
- Provide audio/visual setup and technical support for school events and activities, including presentations, assemblies, meetings, and campus events.
- Collaborate with administration and vendors to identify opportunities to improve technology systems, efficiency, and service delivery.
- Assist with technical aspects of required state reporting and data systems as needed.
- Participate in professional development and ongoing learning to stay current with evolving technology systems and security practices.
- Perform other related duties as assigned.
Benefits
- Enrollment in Colorado's Public Employees Retirement Association (PERA) including employer contributions
- Health, dental, vision, employer paid life insurance
- Earned PTO (complies with Colorado's Healthy Families and Workplaces Act)
