IT Site Support Analyst
Saybrook UniversityChicago, Illinois, United States
Posted April 14, 2026
Full Time
About the Company
The Community Solution is a leader in the field of education, offering a competitive benefits and compensation package.
Job Description
The IT Support Analyst will provide hands-on IT support and user training to faculty, staff, and students, ensuring effective utilization of technical resources. The role requires strong troubleshooting and critical thinking skills, as well as ability to work in high-pressure situations.
Requirements
- Deliver exceptional customer service
- Demonstrate strong troubleshooting and critical thinking skills
- Maintain professionalism in high-pressure situations
- Foster a collaborative team environment
- Ability to work flexible shifts and peak periods
- Proficiency in supporting Windows 11 and macOS
- Familiarity with AV & Classroom technology
- Familiarity with Active Directory / Entra ID for user and device management
- Familiarity with basic networking fundamentals
- Ability to log, track, and update incidents and service requests
- Ability to follow data protection and privacy standards
Benefits
- Generous Paid Time Off
- Medical and dental insurance coverage
- Life and disability insurance
- Retirement plan with employer contribution
- Multiple flexible spending accounts
- Tuition reimbursement
