Regional IT Support Analyst

The IT Support Analyst will report to the Site Support Manager or the Director of IT and work closely with Central IT at The Community Solution. This position is responsible for helping faculty, staff and students make effective use of technology.

Requirements

• Excellent troubleshooting and critical thinking skills
• Excellent interpersonal, verbal and written communication skills with the ability to translate technical concepts into user-friendly English
• Strong customer service skills: Patience, attentiveness and the ability to use positive language
• Proficiency with a variety of Windows operating systems and software
• Proficiency with Macintosh operating systems and software
• Knowledge of networking concepts and the ability to troubleshoot network printing and wireless client issues
• Experience with audio visual technology and videoconferencing systems
• Ability to work in and foster a collaborative team environment
• Ability to work flexible shifts, which may include evenings and/or weekends and peak periods
• Excellent follow-through and attention to detail

Benefits

• Generous Paid Time Off
• Medical and dental insurance coverage
• Life and disability insurance
• Retirement plan with employer contribution
• Multiple flexible spending accounts
• Tuition reimbursement