CaptivateIQ is seeking a VP of Technical Services to unite and lead the Customer Education, Professional Services, and Technical Support teams under a singular strategy. This role focuses on transforming technical services delivery to be fully self-service and AI-powered, with a goal to revolutionizing customer enablement and product guidance. The role is central to CaptivateIQ's mission to enable every company to improve their return on incentives and sales planning.
Requirements
- Prior director, senior director, or VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles).
- Demonstrated history of innovation, creative problem-solving, or executing transformational change within customer-facing teams or digital product functions.
- Comfort with ambiguity and “blank sheet” problem solving; entrepreneurial drive; strong internal pitch/advocacy skills.
Benefits
- 100% of medical, dental, and vision covered
- Flexible vacation days and quarterly mental health days
- Annual stipend for professional development
- Newest Apple products
- Employee Resource Groups (ERGs)
