PSR-Patient Service Representative

Provides critical first contact between patients and Care Alliance Health Center. Handles patient questions, requests, and emergencies, and coordinates scheduling and appointment management.

Requirements

• Work as a PSR at CAHC reception desk
• Handle and/or direct patient questions and complaints
• Calmly and effectively guide patients by phone through emergencies.
• Coordinate patient scheduling and flow throughout the day.
• Oversee appointment management and update records of scheduled patients.
• Schedule appointments in accordance with guidelines
• Open a telephone or refill encounter and route to the appropriate pool or staff member.
• Verify and interview patients for necessary registration information to ensure it is correct.
• Inform patients of the company's payment policy; follow payment policy by collecting payment from patients at time of service.
• Understand and follow treatment plans to schedule follow-up appointments as required.
• Follow and track appointments due to no-shows, cancellations, and late arrivals.
• Produce and review reports on staff productivity with staff.
• Prior to the time of appointment, contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely.
• Ensure HIPAA compliance and security of medical records.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan