Lounge Guest Services Representative

The Airport Lounge Guest Services Representative serves as the first point of contact for premium airline passengers and plays a key role in creating a welcoming, organized, and high-end lounge experience.

Requirements

• English proficiency required; must be able to speak, read, and understand English for safety training, documentation, and operational communication
• Bilingual or multilingual ability strongly preferred; Spanish, French, or other languages are a plus
• Previous experience in customer service, hospitality, front desk, concierge, airline, hotel, luxury retail, or related guest-facing roles preferred
• Ability to stand, walk, and move throughout the shift as needed
• Ability to work flexible schedules, including weekends and holidays
• Ability to pass required background check, drug screening, airport badging, TSA, U.S. Customs, and/or airport security clearance requirements as applicable