Implementation Specialist

Join a pre-IPO software as a service company based in Silicon Valley. We automate customer engagement and compliance for four of the top 10 banks and market leaders in insurance.

Requirements

• 1 to 4 years experience working in SaaS/software implementation project delivery for large complex enterprise customers
• 1 to 2 years of project management experience
• 1+ years of professional experience in technology services or consulting or in a field relevant to our customers
• External relationship management experience to build excellent relationships
• Formal project management training with significant practical use
• Experience utilizing Agile methodology
• Outstanding client-facing skills with a history of building extraordinary relationships
• Ability to handle a variety of different projects simultaneously
• Excellent communication and interpersonal skills
• Exceptional escalation management skills
• Ability to demonstrate thoughtfulness and excellent judgment
• Independently organizes and performs work required with minimal guidance
• Ability to forecast work accurately and proactively manage workload
• Excellent teamwork skills
• Takes initiative and ownership with a can-do attitude in meeting critical deadlines
• Ability to work creatively and analytically in a problem-solving environment
• Ability to proactively identify business opportunities related to customer engagements
• Willingness to travel 10% or less

Benefits

• Competitive compensation
• A full suite of benefits including health, vision, dental, and retirement
• Flexible work arrangements
• A fully stocked kitchen
• A casual workplace that appreciates and respects each employee's ideas
• The agility of a growing and profitable start-up environment