Service Consultant

Deliver exceptional customer service as a liaison between customers and retail technicians or mechanical associates. Meet and greet customers, assist with service calls, create repair orders, and balance a busy workload.

Requirements

• Meet and greet customers in a friendly manner
• Assist Service/Customer Operators with incoming service calls
• Accurately interview and document customer concerns
• Establish specific call time with each customer to update them on the status of their vehicle
• Create repair orders and route work to technicians or mechanical associates
• Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims
• Consult with customers regarding needed repairs
• Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
• Close and invoice repair orders
• Collect service payments and manage cash
• Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate
• Ensure all customer concerns are addressed and resolved in a timely manner

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave