Service Consultant

The Service Consultant will act as a liaison between customers and retail technicians or mechanical associates, delivering exceptional customer service through phone interactions and ensuring timely resolution of customer concerns.

Requirements

• Meet and greet all service customers in a friendly manner
• Assist Service/Customer Operators with incoming service calls
• Accurately interview and document customer concerns
• Establish specific call time with each customer to update them on the status of their vehicle
• Create repair orders, and route work to technicians or mechanical associates
• Consult with customers regarding needed repairs
• Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
• Close and invoice repair orders
• Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding
• Collects service payments and manages cash

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan