Service Consultant

Deliver exceptional customer service as a liaison between customers and retail technicians/mechanical associates on the phone, before, during, and after service/repair processes. Meet customer expectations and consistently execute Retail Service Standardized Work and Voice of Customer processes.

Requirements

• Meet and greet service customers with exceptional customer service skills and empathy
• Assist Service/Customer Operators with incoming service calls when needed
• Accurately interview and document customer concerns
• Establish specific call time with each customer to update them on the status of their vehicle
• Create repair orders, and route work to technicians or mechanical associates
• Obtain accurate estimates and approvals for Extended Service Policy claims
• Consult with customers regarding needed repairs
• Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
• Close and invoice repair orders
• Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding
• Collects service payments and manages cash including receiving and counting money
• Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Matching
• Paid Time Off
• Life Insurance