Service Consultant

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician or mechanical associate on the phone before, during, and after the service/repair processes. Meet and greet all service customers in a friendly manner, assist Service/Customer Operators, and accurately interview and document customer concerns.

Requirements

• Demonstrate exceptional interpersonal, communication, and customer service skills.
• Demonstrate exceptional telephone etiquette and active listening skills.
• Meet or exceed CarMax guidelines for customer satisfaction.
• Read, interpret and transcribe data in order to maintain accurate records.
• Intermediate computer skills, including spreadsheet knowledge.
• Successfully work with associates in other departments within the store.
• Perform multiple duties in a high-energy, fast-paced working environment.
• Stay current in CarMax provided training in all areas of the Service process.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• 401k matching