Service Consultant

Deliver exceptional customer service as a liaison between customers and retail technicians or mechanical associates. Assist with incoming service calls, interview and document customer concerns, and manage repair orders.

Requirements

• Meet and greet all service customers in a friendly manner
• Assist Service/Customer Operators with incoming service calls
• Accurately interview and document customer concerns
• Establish specific call time with each customer to update them on the status of their vehicle
• Create repair orders, and route work to technicians or mechanical associates
• Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims
• Consult with customers regarding needed repairs
• Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
• Close and invoice repair orders
• Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding
• Collects service payments and manages cash including receiving and counting money
• Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate
• Ensure all customer concerns are addressed and resolved in a timely manner

Benefits

• 401(k) matching
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Flexible spending account (FSA)
• Dependent care FSA
• Employee stock purchase plan (ESPP)
• Adoption assistance
• Birth and adoption assistance
• Employee assistance program (EAP)
• Wellness program
• Tuition reimbursement
• Professional development program
• Career development program
• Recognition and reward program