CRM Manager

The CRM Manager role oversees Carmeuse's global Salesforce CRM platform, supporting Sales, Marketing, Customer Service, and the E‐Commerce ecosystem to ensure consistent customer engagement and streamlined commercial processes.

Requirements

• Own and communicate the global CRM strategy, roadmap, and governance, supporting Carmeuse’s Customer 360 vision.
• Lead cross-functional collaboration with Sales, Marketing, Customer Service, and regional teams to drive adoption, process optimization, and customer lifecycle management.
• Manage global CRM architecture, integrations (including ERP/SAP and Quintiq), data integrity, security, and vendor relationships.
• Align CRM capabilities with supply chain and commercial processes to ensure cohesive business operations and data transparency.
• Develop, mentor, and empower a high-performing CRM team in a dynamic, multicultural environment.
• Oversee license management, cost optimization, release cycles, and effective change management practices.

Benefits

• Annual Base Salary Range
• Paid holidays and vacation time
• Group medical/pharmacy insurance options with company funded health care spending accounts
• Dental insurance & Vision insurance
• A 401k account with company matching contribution
• Company-paid life insurance and short-term and long-term disability insurance
• Options to purchase additional life insurance (employee, spouse, and child) and additional employee long-term disability insurance.
• Employee Assistance Program (EAP)
• Tuition benefits including professional certifications