The CRM Manager role oversees Carmeuse's global Salesforce CRM platform, supporting Sales, Marketing, Customer Service, and the E‐Commerce ecosystem to ensure consistent customer engagement and streamlined commercial processes.
Requirements
- Own and communicate the global CRM strategy, roadmap, and governance, supporting Carmeuse’s Customer 360 vision.
- Lead cross-functional collaboration with Sales, Marketing, Customer Service, and regional teams to drive adoption, process optimization, and customer lifecycle management.
- Manage global CRM architecture, integrations (including ERP/SAP and Quintiq), data integrity, security, and vendor relationships.
- Align CRM capabilities with supply chain and commercial processes to ensure cohesive business operations and data transparency.
- Develop, mentor, and empower a high-performing CRM team in a dynamic, multicultural environment.
- Oversee license management, cost optimization, release cycles, and effective change management practices.
Benefits
- Annual Base Salary Range
- Paid holidays and vacation time
- Group medical/pharmacy insurance options with company funded health care spending accounts
- Dental insurance & Vision insurance
- A 401k account with company matching contribution
- Company-paid life insurance and short-term and long-term disability insurance
- Options to purchase additional life insurance (employee, spouse, and child) and additional employee long-term disability insurance.
- Employee Assistance Program (EAP)
- Tuition benefits including professional certifications