Cruise Expert

Ready to set sail on a career that connects people to unforgettable journeys? At Costa, we’re looking for a passionate Cruise Expert to be the voice behind our experiences. If you thrive on helping others, love turning inquiries into bookings, and bring energy, empathy, and persuasion to every call, this is your chance to anchor your talent in a global brand that celebrates adventure.

Requirements

• Handle incoming sales calls from potential customers.
• Make outbound campaign calls using lists generated by the activation team.
• Handle administrative tasks following each call (e.g. closing bookings, updating database, CRM registration).
• Provide exceptional customer service by effectively handling requests related to reservation changes, modifications or questions using both voice and non-voice channels.
• Process reservation changes according to policies and availability.
• Follow up on callback requests coming from web options.
• Manage non-voice written channels (emails) with commercial and professional approach.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Take the extra mile to engage customers

Benefits

• Competitive salary plus sales bonus
• Restaurant ticket
• Soft Landing Package (for those relocating from outside Spain – Europe only)
• Free after-work activities (Yoga, CrossFit, Team drinks, etc.)
• Growth opportunities and professional development
• 2 free cruises per year for employees and family members