Cruise Expert
Holland America GroupBarcelona, Catalonia, Spain
Posted November 17, 2025
Full Time
About the Company
Costa is a global community that celebrates adventure and provides equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique.
Job Description
We're looking for a passionate Cruise Expert to be the voice behind our experiences, connecting people to unforgettable journeys across the seas.
Requirements
- Handle incoming sales calls from potential customers
- Make outbound campaign calls using lists generated by the activation team
- Handle administrative tasks following each call
- Provide exceptional customer service
- Process reservation changes according to policies and availability
- Follow up on callback requests coming from web options
- Manage non-voice written channels (emails) with commercial and professional approach
- Identify and assess customers' needs to achieve satisfaction
Benefits
- Competitive salary plus sales bonus
- Restaurant ticket
- Soft Landing Package (for those relocating from outside Spain – Europe only)
- Free after-work activities
- Growth opportunities and professional development
- 2 free cruises per year for employees and family members
