Cruise Expert

Join Costa as a Cruise Expert and be the voice behind our experiences, connecting people to unforgettable journeys. This is a chance to anchor your talent in a global brand that celebrates adventure.

Requirements

• Handle incoming sales calls from potential customers
• Make outbound campaign calls using lists generated by the activation team
• Handle administrative tasks following each call (e.g. closing bookings, updating database, CRM registration)
• Provide exceptional customer service by effectively handling requests related to reservation changes, modifications or questions using both voice and non-voice channels
• Process reservation changes according to policies and availability
• Follow up on callback requests coming from web options
• Manage non-voice written channels (emails) with commercial and professional approach
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Take the extra mile to engage customers

Benefits

• Competitive salary plus sales bonus
• Restaurant ticket
• Soft Landing Package (for those relocating from outside Spain – Europe only)
• Free after-work activities (Yoga, CrossFit, Team drinks, etc.)
• Growth opportunities and professional development
• 2 free cruises per year for employees and family members