General Correspondence Specialist

The General Correspondence Specialist is responsible for reviewing and responding to general inquiries from borrowers, attorneys, and/or authorized third-parties, and other correspondence received by the company. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations.

Requirements

• Review incoming written inquiries from requesters that are non-specific and/or unrelated to the servicing of a customer's mortgage.
• Perform factual analyses of loan information, as necessary, and identify what information should be communicated in response to the general correspondence.
• Collaborate with other business units to assess appropriate resolution, when necessary.
• Compose responses or utilize standard templates that can be customized to respond to requesters, summarizing essential information, outcomes of actions taken, and final resolution.
• Review and respond to escalated verbal complaints received from the Customer Contact Division.
• Provide support by drafting and sending letters requested by Legal and other escalation departments.
• Provide support to the Dispute Team when applicable, and provide general administrative support as needed.
• Adhere to established department and company policies and procedures.

Benefits

• Comprehensive healthcare plans for you and your family
• Discretionary 401(k) match of 50% of the first 4% of pay contributed
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal
• Customized training programs to help you advance your career
• Employee referral bonuses so you'll get paid to help Carrington and Vylla grow
• Educational Reimbursement
• Support from Carrington Charitable Foundation