Hybrid Bilingual Late Stage Collections Specialist, I
CarringtonPlano, Texas, United States • Indiana, United States
Posted April 2, 2026
Full Time
About the Company
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.
Job Description
The Late Stage Collections Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. The role involves performing collections activities and may require escalating borrowers to a higher level Loan Counselor.
Requirements
- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries preferred
- Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act
- Knowledge of relevant and industry-specific computer software packages
- Strong verbal communication skills
- Basic to Intermediate math skills
Benefits
- Comprehensive healthcare plans for you and your family
- Discretionary 401(k) match of 50% of the first 4% of pay contributed
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal
- Customized training programs to help you advance your career
- Employee referral bonuses
- Educational Reimbursement
- Employee Charitable Foundation contributions to the community