Hybrid Bilingual Late Stage Collections Specialist, I

The Late Stage Collections Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. The role is hybrid, with a pay of $23.50 per hour + monthly incentive, and a pay differential of $1.50 per hour for being fully bilingual English/Spanish.

Requirements

• High school diploma or equivalent work experience
• Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
• Experience in the Banking, Mortgage/Loan Servicing industries preferred
• Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act
• Knowledge of relevant and industry-specific computer software packages

Benefits

• Comprehensive healthcare plans
• Discretionary 401(k) match of 50% of the first 4% of pay contributed
• Access to several fitness, restaurant, retail (and more!) discounts
• Customized training programs
• Employee referral bonuses
• Educational Reimbursement