Join our amazing team and work remote from home as a Mortgage Customer Service Advocate. Resolve and respond to escalated or complex customer complaints, assist in remediation efforts, and perform duties according to company guidelines and regulations. Target pay range $35-$40/hour + Annual Bonus.
Requirements
- Research, resolve and respond to complaints received by phone, mail, email, fax, social media and third-party agencies.
- Interface with customers and customer representatives regarding escalated complaints; determine and communicate next steps.
- Track and research customer complaints.
- Provide clear, complete, timely and professional written responses to customer complaints.
- Engage internal and external resources as needed to support complaint resolution.
- Maintain accurate and complete records for documentation.
- Partner with inside and outside litigation counsel and provide required documentation as needed.
Benefits
- Comprehensive healthcare plans for you and your family.
- Discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.