Customer Service Representative (6m FTC)

Customer Service Representative (6m FTC) role at Carwow, focusing on providing exceptional support to customers across various channels, including phone, email, live chat, and messaging. The team works closely with other teams to investigate and resolve issues, and gather insights to improve the service.

Requirements

• Consistently deliver high-quality customer service
• Communicate effectively with customers
• Focus on achieving swift and satisfactory customer resolutions
• Maintain accurate records of interactions
• Efficiently manage workload/volumes
• Share knowledge and best practices within the team
• Listen attentively to feedback and actively act on it

Benefits

• Hybrid working
• Competitive salary
• Share options
• Private Healthcare
• Meal allowance card
• Monthly coaching sessions
• Enhanced holiday package
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave
• The latest tech
• Up to £500/€550 home office allowance
• A generous learning and development budget
• Regular social events
• Refer a friend, get paid