Workplace Engineer

We are seeking a Level 3 Desktop Engineer to support a multiplatform enterprise environment. This role focuses on endpoint engineering, automation, and lifecycle management across Windows and macOS devices.

Requirements

• Design and maintain endpoint management policies for Windows and macOS, ensuring secure and consistent configurations
• Act as a senior technical resource for endpoint management platforms (including Ivanti Neurons), partnering with internal teams and vendors
• Build and maintain automation using endpoint platforms and scripting (e.g., workflows, bots, sensors, PowerShell, Bash)
• Manage application packaging and automated software deployment processes
• Provide advanced troubleshooting and root-cause analysis for issues escalated from Level 1 and Level 2 teams
• Create solutions, documentation, and automation that enable Level 2 Desktop Engineers to resolve issues independently
• Collaborate with Information Security, Infrastructure, and Help Desk teams on endpoint strategy and initiatives
• Maintain technical documentation, SOPs, and knowledge base content
• Support hardware and software lifecycle planning, refresh, and modernization efforts

Benefits

• Paid vacation leave
• Paid sick leave
• Paid holidays
• Health insurance
• Flexible spending account or health care savings account
• Dental insurance
• Life insurance
• Vision insurance
• Retirement benefits
• Short- and long-term disability
• Four week work from anywhere