Director of Customer Support

We’re looking for a Director of Customer Support to build and lead the support function that keeps our bank customers successful on the Casca platform. This is a founding leadership role that involves designing the support org, setting the standard for customer interactions, and ensuring every banker feels like they have a world-class partner behind them.

Requirements

• 8-10 years of experience in customer support or technical support
• At least 5 years managing a team
• Experience building or scaling a support function at a B2B SaaS or fintech company
• Deep empathy for customers and a genuine obsession with delivering an exceptional support experience
• Analytical mindset and technical aptitude
• Experience designing automated workflows and communication sequences

Benefits

• Competitive Compensation
• Professional Growth
• Collaborative Environment
• Impact & Ownership
• Culture of Innovation