Director, Customer Support
Vectra AIDublin, Ireland
Posted May 8, 2026
Full Time
About the Company
Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
Job Description
Vectra is seeking a Director of Customer Support to lead their EMEA Support team and drive customer satisfaction through product improvements, training, and tooling. The ideal candidate has 10+ years of global support senior management experience and a strong technical support background in Linux, Networking, Security, Cloud, or related fields.
Requirements
- 10+ years of Global Support Senior Management experience, preferably in a software or technology B2B company
- Passionate about customer experience and customer satisfaction
- Experience developing, implementing and enforcing Standard Operating Procedures for standard and premium support programs
- Experience establishing and driving high standards for Service Level attainment in Support Operations
- Experience building, mentoring and developing Support teams
- Extensive customer support background in a global vendor servicing international customers
- Strong Technical Support background, especially in Linux, Networking, Security, Cloud or related fields
- Saleforce.com Service Cloud experience for case management, analytics and reporting
Benefits
- Comprehensive total rewards package
- Competitive base pay
- Incentive plan eligibility
- Participation in the employee equity plan (stock options)
- Health care insurance
- Income protection / life insurance
- Access to retirement savings plans
- Behavioral & emotional wellness services
- Generous time away from work
- Comprehensive employee recognition program
