Client Information Technology Support Specialist
CaseGuardVirginia, United States
Posted February 27, 2026
65000 - 75000 USD
Full Time
About the Company
CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software.
Job Description
The Client Information Technology Support Specialist serves as the primary point of contact for clients, providing support via phone, email, and chat on product functionality, pricing, troubleshooting, and availability.
Requirements
- Communicate with customers via phone, email, and chat.
- Provide knowledgeable answers to questions about the product, the plans, pricing, troubleshooting, and availability.
- Troubleshoot and resolve software issues reported by clients, including installation, configuration, performance, and usage problems.
- Write troubleshooting articles on common issues and record videos to walk users through fixing the issue.
- Create tickets and report bugs for the dev team to fix.
- QA the software.
- Data entry in various platforms.
- Manage existing clients and keep them updated with the most recent product functions, tools, and help materials.
- Travel to represent CaseGuard at conferences across various industries, including law enforcement and government agencies, and provide on-site training to clients.
Benefits
- Competitive Salary
- Stock Option
- Medical, Dental, and Vision Insurance
- 401K
- Paid Vacation
- Ten paid holidays per year
- Friendly and Learning environment
