IT Service Delivery Manager
Castle Trust BankBasingstoke and Deane, England, United Kingdom
Posted March 10, 2026
Full Time
About the Company
Castle Trust Bank leverages minimal overheads to offer savings and mortgage solutions with FSCS protection.
Job Description
We are looking for an IT Service Delivery Manager to join us on the rewarding journey weâre taking here at Castle Trust Bank. You will be responsible for delivering high-quality IT services across the organisation, managing internal Desktop and Application Support teams and overseeing thirdâparty IT suppliers.
Requirements
- Proven experience as an IT Service Delivery Manager;
- Comprehensive understanding of ITIL (v3 minimum);
- Proven leadership experience;
- Strong communication and stakeholder management skills;
- A proactive, organised approach and the ability to manage changing priorities;
- Experience with project management methodologies is advantageous;
Benefits
- Competitive salary;
- Annual performance related bonus (up to 10% of base salary);
- Generous contributory pension scheme through Hargreaves Lansdown;
- Life assurance;
- 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days;
- Extra day paid annual leave for Volunteering;
- Healthcare benefits through Equipsme;
- Free access to BHSF RISE EAP to support health and wellbeing;
- Free eye test vouchers;
- Discounted gym membership;
- Season ticket travel loans (if applicable);
