Service Desk Analyst

Castle Trust Bank is seeking a Service Desk Analyst to provide technical support and customer service to colleagues across multiple UK locations. The role involves troubleshooting, device management, and operational support in a hybrid multi-cloud environment. The successful candidate will have a strong working knowledge of Windows 11 and M365, and experience with device builds, configuration, and management.

Requirements

• Strong working knowledge of Windows 11 and M365
• Proven experience with device builds, configuration, and management
• Experience supporting tablets, mobiles, and corporate device estates
• Understanding of Active Directory and Azure Active Directory
• Basic PowerShell scripting skills
• Understanding of networking fundamentals
• Experience with core services such as File & Print, NTFS permissions, and GPOs

Benefits

• Competitive salary
• Performance bonus
• Generous contributory pension
• Life Assurance
• 25 days’ holiday
• Additional paid volunteering day
• Private healthcare
• Free access to EAP
• Gym discounts
• Season ticket travel loans