Assistant Operations Manager
CastlerySingapore, Singapore
Posted April 16, 2026
Full Time
About the Company
At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.
Job Description
We're looking for an Assistant Operations Manager to join our Customer Experience team to help shape the future of living - one thoughtful detail at a time. You'll be responsible for managing a team of 50-80 agents and team leads on a day-to-day basis, tracking and managing ticket queues, and handling escalations.
Requirements
- At least 3 years of experience managing teams in a contact centre or operations environment
- Comfortable owning a busy ticket queue and keeping backlogs under control
- Strong people manager with the ability to follow through, give clear direction, and hold the team accountable
- Organised and steady under pressure
- Able to read basic performance data and act on it
- Open to shift work, including night shifts
Benefits
- Generous Paid Time Off
- 401k Matching
