Assistant Operations Manager, CX
CastleryJohor Bahru, Johor, Malaysia
Posted April 1, 2026
Full Time
About the Company
At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.
Job Description
We’re looking for an Assistant CX Operations Manager to join our Customer Experience team to help shape the future of living. You'll be responsible for managing a team, tracking ticket queues, monitoring performance, and handling escalations.
Requirements
- At least 3 years of experience managing teams in a contact centre or operations environment
- Strong people manager. You follow through, give clear direction, and hold the team accountable
- Organised and steady under pressure
- Able to read basic performance data and act on it
- Open to shift work, including night shifts
