Customer Service Representative
CATALISJacksonville, Florida, United States
Posted December 17, 2025
Full Time
About the Company
Catalis is North America's leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments.
Job Description
Catalis is hiring a Customer Service Representative to provide inbound service to multiple prepaid and investment customers and process transactions in a call center environment.
Requirements
- A high school diploma or the equivalent is required
- Minimum of 2 years' customer service experience
- Excellent oral and written communication skills
- Attention to detail
- Analytical skills
- Customer service orientation
- Proficiency with excel and word
- A professional attitude is required
Benefits
- Competitive salary and benefits package, including health, dental, vision insurance
- Paid time off
- HSA and FSA options
- 401(k) plan with matching contributions
- Paid parental leave
- ABLE matching contributions for the disability community
- Employer paid short term and long-term disability insurance and group term life insurance
- Financial and legal assistance through our EAP (Employee Assistance Program)
- Opportunities for personal development and career advancement with free access to unlimited courses via Udemy