Customer Support Specialist
CATALISEdmonton, Alberta, Canada
Posted April 1, 2026
Full Time
About the Company
Catalis is a leading provider of cloud-based SaaS and integrated payments solutions for government entities at municipal, county, state, and federal levels, delivering tools that streamline processes, enhance efficiency, and improve public service delivery.
Job Description
Catalis is a leading government Software as a Service (SaaS) and integrated payments provider looking for a Customer Support Specialist to join their dynamic team. The successful candidate will be responsible for working directly with customers to resolve complex issues and provide excellent customer service.
Requirements
- One to two years' experience in customer service and/or technical support
- Excellent verbal and written communication skills
- Basic understanding of SQL query writing
- Computer skills using Windows operating systems
- Familiar with hardware, software, and network environments
- Naturally curious problem-solver with tenacious follow through
Benefits
- Competitive compensation
- Full paid vacation
- Comprehensive health & dental benefits
- Free access to unlimited Udemy courses for personal and professional advancement
