The Designated Crisis Responder (DCR) provides crisis outreach services to individuals experiencing acute emotional distress and/or mental health crisis. The DCR provides direct crisis evaluation and crisis intervention and provides clinical services and specialist consultation to other Mobile Crisis Intervention team members as applicable.
Requirements
- Responds to requests for crisis services
- Gathers information from callers/informants, records information, and provides assessment at the individual’s location in the community or arranges assessment at the most appropriate location.
- Provides crisis and intake assessments
- Conducts evaluations under the Involuntary Treatment Act to include both mental health and substance abuse.
- Administers case management in a culturally competent manner within the most appropriate environment.
- Utilizes crisis intervention techniques to facilitate diversion from hospitalization through individual stabilization in the community whenever possible.
- Assesses the need for community based individual stabilization by accurately assessing risk to self, others or property and the presence of a grave disability.
- Formulates and implements appropriate clinical decisions based upon assessment data.
- Provides safety and treatment planning
- Assesses community and family resources available to manage the individual in the least restrictive setting possible.
- Engages in developing plans with the individual and family that are appropriate to the individual’s needs and circumstances.
- Formulates appropriate clinical decisions based upon assessment data.
- Interacts with the medical community and others in the community to develop and implement community-based treatment options to stabilize and maintain stability.
- Applies integrated summary data to the formulation of age/disability/family engagement when indicated, cultural, natural supports, co-occurring, and specific goals and objectives, as appropriate.
- Develops an appropriate plan of treatment supporting recovery concepts by incorporating the individual’s/family’s strengths, barriers and needs into the plan components.
- Documents clear problem statement and treatment goals/objectives in an individual’s own voice and oriented to language that is understandable and meets clinical documentation standards.
- Establishes and maintains working relationships with community resources
- Works with Catholic Charities staff, community agencies, medical providers, law enforcement, and other professionals in the community to coordinate care and ensure follow-up after the crisis
- Facilitates referrals to medical providers or other community resources when appropriate.
- Completes necessary paperwork
- Uses Electronic Health Record (EHR) as required.
- Meets established timelines when making authorized entries in the medical record.
- Follows procedures for release of information, maintains complete and accurate concise records and reports.
- Produces discharge plans that include the reasons for discharge, anticipated need for continued care, treatment and services after discharge, and community resources or referrals.
- Fosters teamwork and cooperation between team members
- Works to understand others on the team and is a cooperative team member who willingly helps others perform related jobs.
- Identifies and prioritizes issues and concerns that need resolution.
- Includes others in the decision-making process when appropriate to make independent, effective decisions using available information.
- Communicates in a professional manner that promotes teamwork, dignity, and a respectful work environment.
- Creates and retains positive relationships and promotes trust and respect.
- Follows and participates in organization programs and requirements
- Maintains confidentiality in accordance with HIPAA regulations and educates individuals on matters requiring informed consent.
- Follows the agency’s mental health guidelines and procedures when working with individuals served in the crisis system.
- Participates in supervision, multi-disciplinary team staffing, training, specialist and psychiatric consultation as required.
- Performs other duties as assigned
Benefits
- 13 paid holidays
- 12 days of vacation
- 12 days of sick leave per year
- Health insurance including medical & prescription coverage, with optional dental and vision insurance plans
- Retirement 403(b) Plan
- Basic Life Insurance
- Flexible Spending Account eligibility
- Education Assistance Program
- Employee Assistance Program
