Customer Success Manager
CayuseUnited States
Posted April 2, 2026
Full Time
About the Company
Cayuse is a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans.
Job Description
At Cayuse, we are committed to our customers’ success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society.
Requirements
- Drive Customer Success activities and outcomes for research organizations in North America
- Drive renewals to minimize churn
- Identify opportunities to up-sell and drive new business growth through greater advocacy and reference-ability
- Influence future lifetime value through higher product adoption and overall health scores
- Inspire and re-iterate company-wide culture of Customer Success
- Be the customer’s voice across teams by partnering with the Sales, Marketing, Product, Professional Services and Finance Teams
Benefits
- Competitive Medical Benefits (PPO + HSA available)
- Vision, Dental, Short-Term Disability fully covered by Cayuse
- Unlimited PTO + Holidays + Flexible Work Schedule
- Remote Work Stipend
- Equal Paid Parental Leave
- 401k with Employer Matching
- Quarterly Wellness Reimbursement
- Remote Work Environment, supporting the Ultimate Employee Experience
