IT Support Analyst II
cbtsCincinnati, Ohio, United States
Posted January 21, 2026
Full Time
About the Company
CBTS is a leading technology solutions provider ranked #44 on the CRN Solution Provider 500, serving enterprise and midmarket clients across North America. The company delivers end‑to‑end services in application modernization, managed hybrid cloud, cybersecurity, digital workplace, and infrastructure. CBTS differentiates itself by combining deep technical expertise with a flexible OpEx/CapEx delivery model, enabling clients to modernize e‑commerce platforms, secure data, accelerate cloud adoption, and maintain 24/7 uptime. Partnering with industry leaders such as Cisco, HPE, and others, CBTS offers best‑of‑breed solutions that drive measurable business outcomes. Its culture emphasizes innovation, agility, and a relentless focus on customer success.
Job Description
The IT Support Analyst II provides intermediate-level technical support to end users across an organization. This role involves diagnosing and resolving hardware, software, and network issues, offering guidance, and ensuring seamless IT operations.
Requirements
- Provide second-tier support for hardware, software, and network-related issues
- Troubleshoot and resolve escalated incidents from Level 1 support
- Ensure timely resolution of tickets within SLA parameters
- Perform installations, configurations, and updates of operating systems, software applications, and hardware
- Assist with routine maintenance tasks, including updates and patches
- Develop user guides and deliver training for common technical issues and new systems
- Document solutions and contribute to the knowledge base
- Identify trends in reported issues and recommend improvements
- Collaborate with cross-functional teams to address root causes of complex problems
- Assist with VPN, LAN, and Wi-Fi connectivity issues
- Ensure compliance with IT security policies, including managing antivirus and system encryption
- Maintain inventory of IT assets, including hardware and software licenses
- Ensure proper deployment and tracking of IT resources
