Customer Service Specialist
CC.Talent (formerly CodingChiefs)Mabalacat, Pampanga, Philippines
Posted December 11, 2024
Contract / Temporary
About the Company
Our client is a reputable e-bike company based in the United States, known for delivering high-performance electric bikes designed for everyday riders, commuters, and outdoor enthusiasts.
Job Description
CC.Talent is seeking a dedicated and customer-focused Customer Service Specialist to support our client’s growing operations.
Requirements
- Handle customer inquiries through email, phone, chat, and ticketing systems.
- Troubleshoot e-bike concerns including assembly issues, battery questions, basic diagnostics, and parts information.
- Process returns, exchanges, warranty requests, and order-related concerns.
- Coordinate with internal teams (technical, logistics, and fulfillment) to resolve customer issues efficiently.
- Maintain clear and detailed customer records using CRM or ticketing tools.
- Assist with post-sales support, order tracking, and customer satisfaction follow-ups.
- Meet performance targets including response time, customer satisfaction scores, and productivity metrics.
Benefits
- Opportunity to work with a reputable e-bike company
