Contact Center Systems Administrator

Contact Center Systems Administrator job at CCC Intelligent Solutions Inc. in Sioux Falls, SD, responsible for administering, supporting, and optimizing enterprise contact center platforms, with a focus on Amazon Connect and Salesforce Service Cloud.

Requirements

• 5+ years of experience supporting contact center or CRM platforms in an enterprise environment
• Hands-on experience administering Amazon Connect and Salesforce Service Cloud required
• Prior experience with NICE CXone administration preferred
• Proven experience supporting large user populations (300+ users preferred)
• Strong knowledge of Amazon Connect fundamentals, including Contact flows, Queues, routing profiles, user management and basic integrations
• Strong knowledge of Salesforce Service Cloud administration, including User profiles, roles, permissions, Case management and reporting
• Experience troubleshooting reporting and data visibility issues
• Familiarity with ticketing systems and IT service management practices

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups