Part-Time Patient Advocate

Cedar is seeking a Part-Time Patient Advocate to support patients through live chat, phone, and email communications, and to holistically manage the medical billing process.

Requirements

• 2-3 years of customer service experience via phone or call center
• 1-2 years of medical billing, insurance or related healthcare experience
• Ability to work part-time; approximately 20 hours weekly
• Experience navigating electronic medical record systems (preferably Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)
• Proficiency in Google Suite
• Ability to toggle between multiple systems and efficient typing skills
• Excellent verbal and written communication skills
• Self motivated individual with exceptional attention to detail
• Ability to show empathy and passion for outstanding customer service
• Excellent problem solving and critical thinking skills
• Open to ambiguity and ever changing environment

Benefits

• Unlimited PTO for vacation, sick and mental health days
• 16 weeks paid parental leave with health benefits
• Diversity initiatives that encourage Cedarians to bring their whole selves to work
• Competitive pay, equity (for qualifying roles), and health benefits
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources