Software Support Technician - Entry Level
Celerant TechVirginia, United States
Posted January 20, 2023
Full Time
About the Company
Celerant Technology Corp is a leading provider of premium, advanced retail management software that empowers retail organizations to streamline point of sale, inventory, warehouse, distribution, e-commerce, and reporting operations. Their in‑house developed solutions deliver comprehensive functionality across the retail value chain, enabling retailers to run their operations efficiently and profitably.
Job Description
Celerant Technology is seeking a detail-oriented Technical Support Technician for their Arlington, Virginia office. The role involves providing technical support to users, logging incidents in a tracking system, contributing to knowledge base articles, and assisting with troubleshooting, especially during evenings and weekends. Celerant is experiencing rapid growth and offers a challenging and rewarding environment within a leading retail management software provider.
Requirements
- Answer phone calls and email inquiries.
- Log incidents in a tracking system.
- Assist in creating knowledge base articles.
- Escalate issues to the Technical Support Manager.
- Support Implementation/Training Team
- BA or equivalent degree in Computer Science, Information Technology, or related field.
