Software Support Technician - Entry Level
Celerant TechWestminster, California, United States • New York, New York, United States • Georgia, United States • Oklahoma, United States • Texas, United States • California, United States
Posted January 20, 2023
Full Time
About the Company
Celerant Technology Corp is a leading provider of premium, advanced retail management software that empowers retail organizations to streamline point of sale, inventory, warehouse, distribution, e-commerce, and reporting operations. Their in‑house developed solutions deliver comprehensive functionality across the retail value chain, enabling retailers to run their operations efficiently and profitably.
Job Description
Celerant Technology is seeking a detail-oriented Software Support Technician for their Westminster, CA office. The role involves providing technical support to users, resolving issues, creating knowledge base articles, and escalating to the Technical Support Manager. Celerant is a rapidly expanding software provider for retail organizations.
Requirements
- Answer phone calls and email inquiries from users.
- Log all incidents into the department call tracking system.
- Assist in the creation of knowledge base articles.
- Escalate any possible issues to the Technical Support Manager.
