Software Support Technician (Entry Level)
Celerant TechNew Jersey, United States
Posted January 20, 2023
Full Time
About the Company
Celerant Technology Corp is a leading provider of premium, advanced retail management software that empowers retail organizations to streamline point of sale, inventory, warehouse, distribution, e-commerce, and reporting operations. Their in‑house developed solutions deliver comprehensive functionality across the retail value chain, enabling retailers to run their operations efficiently and profitably.
Job Description
Celerant Technology is seeking a Detail-Oriented Software Support Technician to provide technical assistance to retail organizations. The role involves answering calls, logging incidents, creating knowledge base articles, and escalating issues. Celerant is a rapidly growing software provider for the retail sector.
Requirements
- Answer phone calls and email inquiries and provide technical support.
- Log all incidents into the call tracking system.
- Assist in knowledge base articles creation.
