IT Incident Manager
CennoxUnited States
Posted February 2, 2026
60000 - 60000 USD
Full Time
About the Company
Cennox is a global solutions provider that partners with leading brands to deliver complex change programs across technology, security, and facility transformation. The company specializes in end-to-end ATM and retail technology services, including parts, repairs, anti-skimming protection, and smart safe solutions. Cennox also offers comprehensive facility fit-out, signage, and branch transformation services, ensuring seamless integration of payment, security, and customer experience technologies. By combining deep industry expertise with a focus on operational resilience, Cennox delivers measurable efficiency gains and enhanced brand consistency for its clients.
Job Description
The IT Incident Manager is responsible for coordinating and managing incoming support requests across the organization's IT tracking systems, ensuring incidents are properly triaged, prioritized, and resolved within agreed SLAs.
Requirements
- 3–5+ years of experience in Incident Management or Service Desk
- Strong understanding of ITIL concepts (Incident, Problem, Change, SLA, Priority/Urgency, CMDB)
- Excellent communication skills with the ability to coordinate across technical and non-technical stakeholders
