WFM Administrator
CenterfieldPortmore, Jamaica
Posted March 18, 2026
Full Time
About the Company
Centerfield is a digital marketing agency that leverages its proprietary Dugout platform to deliver outcome‑based, personalized omnichannel customer acquisition solutions for leading residential service, insurance, e‑commerce, and B2B brands. The firm also operates high‑traffic digital properties such as Business.com and BroadbandNow.com, reaching more than 150 million in‑market shoppers annually. Centerfield’s data‑driven approach and scalable acquisition strategies distinguish it within the competitive digital marketing landscape. Headquartered in Silicon Beach, the company has been recognized as a Best Place to Work in Los Angeles.
Job Description
Centerfield is hiring a WFM Administrator to monitor real-time inbound call traffic, ensure optimum efficiencies, and make decisions to meet call volume demands and performance goals.
Requirements
- Complete and manage schedule exceptions/adjustments
- Ensure accuracy and timeliness of data
- Monitor Real-Time and Intra-Day activities
- Accurately track and manage contact center schedule adherence
- Conduct analysis and recommend solutions to real-time performance issues
